Return & Refund Policy
Last Updated: September 10, 2026
At Mother Ruby Apothecary & Magick Shoppe, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can make it right.
1. General Returns
Eligible unused and unopened items may be returned within 30 days of delivery.
Items must be returned in their original condition and, when applicable, with original packaging.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.
2. Non-Returnable Items
For health, safety, hygiene, customization, or product-integrity reasons, certain items are not eligible for return.
These may include:
- Opened or used candles
- Used ritual or spiritual products
- Personalized or customized products
- Made-to-order items
- Opened consumable or topical products
- Herbs or other products intended for consumption
- Items damaged through customer use
- Gift cards
- Digital products or downloadable items, once accessed or downloaded
If an item is marked as non-returnable in its product description, that restriction applies to the purchase.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include your order number and photographs showing the item and packaging when appropriate.
We may offer a replacement, store credit, or refund depending on the circumstances.
Please do not throw away damaged merchandise or packaging until we have had an opportunity to review the issue.
4. Lost or Stolen Packages
Mother Ruby Apothecary & Magick Shoppe is not responsible for packages that are confirmed by the shipping carrier as delivered to the address provided by the customer.
If tracking shows that your package was delivered but you cannot locate it, please first contact the shipping carrier and check with household members, neighbors, or the property’s designated delivery area.
We will assist with carrier claims when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.
5. Return Process
To request a return, contact us at:
motherrubyapothecary@gmail.com
Please provide:
- Your name
- Order number
- Item(s) you wish to return
- Reason for the return
Do not send merchandise back without receiving return instructions from us first.
6. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return is the result of our error or the item arrived damaged or defective.
Your financial institution or payment provider may require additional processing time before the refund appears in your account.
7. Exchanges
We may offer exchanges for eligible items when inventory permits.
If the requested replacement is unavailable, we may instead offer a refund or store credit.
8. Sale & Clearance Items
Unless otherwise stated, sale and clearance merchandise may be subject to additional return restrictions.
Any special return conditions will be displayed on the applicable product listing or at checkout.
9. Personalized & Handmade Products
Because personalized and made-to-order products are created specifically for the customer, they generally cannot be returned simply because the customer changes their mind.
If a personalized or handmade item arrives damaged, defective, or substantially different from what was ordered, please contact us so we can work toward an appropriate resolution.
10. Our Commitment
We reserve the right to evaluate returns and refunds on a case-by-case basis and to prevent fraudulent or abusive return activity.
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.
11. Contact
Questions about returns or refunds may be directed to:
Mother Ruby Apothecary & Magick Shoppe
motherrubyapothecary@gmail.com